Marcus Murray expert inom Säkerhet, Skadlig kod
Marcus Murray
Mattias Lehmus expert inom Azure, Office 365, System Center, Windows Client, Windows Server, Deployment, Infrastruktur
Mattias Lehmus
Maurice Daly expert inom Active Directory, Office 365, PowerShell, Windows Server, Deployment, Infrastruktur
Maurice Daly
Markus Lassfolk expert inom Azure, Active Directory, System Center, PowerShell, Windows Server, Infrastruktur
Markus Lassfolk
Johan Arwidmark expert inom System Center, Windows Server, Deployment, Infrastruktur
Johan Arwidmark
Fredrik Jonsson expert inom Säkerhet, Active Directory, PowerShell, Infrastruktur
Fredrik Jonsson
Mikael Nyström expert inom Active Directory, Windows Client, Windows Server, SBS, Deployment, Infrastruktur
Mikael Nyström
Hasain Alshakarti expert inom Säkerhet, PKI & Certifikat
Hasain Alshakarti
Jordan Benzing expert inom
Jordan Benzing
Robert Hedblom expert inom System Center, Infrastruktur
Robert Hedblom
Alexander Andersson expert inom Säkerhet, Skadlig kod
Alexander Andersson
Björn Brolin expert inom Säkerhet, Skadlig kod
Björn Brolin
Informator expert inom
Informator
Kent Agerlund expert inom System Center, Windows Server, Infrastruktur
Kent Agerlund
Johan Åkerström expert inom PowerShell, Infrastruktur
Johan Åkerström
Peter Löfgren expert inom PowerShell, Windows Client, Windows Server, Deployment, Infrastruktur
Peter Löfgren
Kåre Rude-Andersen expert inom System Center
Kåre Rude-Andersen
Jörgen Brandelius expert inom System Center, Windows Server, Deployment, Infrastruktur
Jörgen Brandelius

IT Service Management with System Center Service Manager [5 dagar]

This five day course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager.

Using hands-on labs, students will learn the following:

•Where Service Manager sits within the System Center 2012 R2 product.
•What business and technical needs Service Manager is designed to meet
•How Service Manager aligns itself to ITIL and MOF.
•How to architect and implement a System Center 2012 R2 Service Manager deployment.
•How to upgrade an existing Service Manager 2010 environment to System Center 2012.
•How to customize System Center 2012 R2 Service Manager to be in line with corporate standards.
•How to configure Incident and Problem Management.
•How to configure Activity, Change and Release Management.
•How to configure Service Requests.
•How to configure Service Level Management.
•How to customize the Self-Service Portal.
•How to configure Reporting and Analysis.
•How to troubleshoot Service Manager and perform disaster recovery.
•How to create customized Service Manager forms.

För tillfället har vi ej något schemalagt datum för denna labb.

Kontakta oss gärna via formuläret under fliken ”kontakt” ovan, så ser vi över möjligheterna att skapa ett datum som passar dig.

Vi kan såklart även leverera denna labb på plats hos dig om så önskas.

Kontakta Patrik Sandqvist om du har några frågor: 0709 18 30 90